Helpdesk

Helpdesk

Support and Maintenance Services 

Deltares offers a wide range of support and maintenance services related to the Delft-FEWS software. For operational systems support and maintenance is an essential service to ensure high reliability and continuous availability. This enables operational forecasting systems and water management systems to play an important role in minimizing the personal and material loss induced by events.  

Depending on the specific needs for your operational system, the support and maintenance requirements may differ significantly. If you are interested in the services we have to offer, then please contact us at fews-pm@deltares.nl.  

Operational Services at Deltares  

Deltares has facilities to provide two types of services: 

  1. Hosting a copy of your operational system for support and maintenance purposes like for instance reproducing encountered issues, testing patches and upgrades, etc. 
    For more information please contact: fews-pm@deltares.nl   

  1. Hosting operational data services 
    For more information www.BlueEarthData.org   
    Contact: dataservices@deltares.nl  

Availability of Operational Services 

To ensure continuous operation every first Tuesday of the month the Deltares ICT department performs maintenance on all the servers of the systems hosted by Deltares.  

There could be some interruption to our services during that day and we apologize for any inconvenience caused. Everything should be back up and running within a few hours.  

In case the first Tuesday of the month is a public holiday in the Netherlands; maintenance will be rescheduled on the second Tuesday of the month. 

List of public holidays in 2020: 

•Tuesday, May 5th, Liberation day – maintenance rescheduled to Tuesday, May 12th  

Planned incidental maintenance:

•Saturday 26th of September 2020