High-level Support - iMOD

High level support

In case you have not found the answers you were looking for (e.g. in the iMOD User Manual, the online iMOD User Manual, the iMOD-tutorials, the iMOD-webinars or via the iMOD-forum) or if you need answers with a certain guaranteed timespan you might be interested in obtaining the iMOD Service Package; it contains:

1. One year support with 8 or 16 support hours (depending on type of use, see below)
2. The right of use of the Deltares-release of the iMOD-executable
3. One year update and upgrade subscription

The iMOD Service package is available for 2 types of use:

1. For the use by governments, waterboards, water companies, consultancy firms and universities for the use in real-world cases. This service packages includes 16 hours of support from the iMOD Helpdesk. The annual fee is 3250 Euro (excl. VAT).
2. For educational use only. 'Educational use' does not include the use in real-world cases; for the use in real-world cases please refer to type of use 1). This service package includes 8 hours of support from the iMOD Helpdesk. The annual fee is 1750 Euro (excl. VAT).

Each type of use has its specific 'Software License Agreement for iMOD'; please contact Deltares for more info (email: software@deltares.nl, phone: +31 88 335 81 88).

iMOD Helpdesk

You can contact the iMOD Helpdesk by email or by phone: +31 (0) 88 335 8100.

The iMOD Helpdesk is intended for:

• General info on iMOD
• Report a problem/bug
• Contracted support (e.g. as included in the iMOD Service package)